When adding UpContent as a content source within Hootsuite, you may encounter an error when trying to connect the two accounts.  Typically, when you click "connect" or similar, it will appear that nothing is happening. 

There are 3 quick fixes that usually fix the problem.  

1 - Switch internet browser

While UpContent and Hootsuite work in Safari, Edge, and Internet Explorer, there are better options. 

We recommend using either Chrome or Firefox to get the best out of UpContent and Hootsuite. 

2 - Disable Ad-blocker

UpContent relies on storing a small amount of data on your local machine to keep your account connected with Hootsuite. 

Ad-blockers often block sites from collecting and/or storing basic data.  

Neither UpContent or Hootsuite display ads, so it is safe to disable or white-list your ad blocker while using these services.  

3 - Check browser settings 

UpContent relies on storing a small amount of data on your local machine to keep your account connected with Hootsuite. 

You may have a "block third party cookies and site data" option enabled on your browser, which prevents us from making this connection. 

UpContent does not share your data with any third-party, so you can feel confident in temporarily disabling this setting. 

Learn how to change this setting for Chrome, Firefox, and Safari.  

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